Queen VIP Terms and Conditions — Please Read Before Use

Queen VIP is an online gaming platform offering a wide range of games, betting, and entertainment services to users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Queen VIP and each user of the platform.

Please read this document in full before accessing the platform. If anything is unclear, contact the Queen VIP support team — they are always ready to help you in Bengali.

These Terms and Conditions apply to Queen VIP's website, mobile application, and all other digital platforms. Other documents, including the Privacy Policy and Responsible Gaming Guidelines, are also incorporated into and form part of these Terms.

The following eligibility criteria must be met to register and use Queen VIP's services:

• You must be at least 18 years old at the time of registration.
• You are of sound mind and making decisions of your own free will.
• Online gaming or betting is not prohibited by law in your country or region.
• You are creating this account in your own name and for your own use — not on behalf of anyone else.
• You have not previously been banned or blocked from Queen VIP for any reason.

By creating an account on Queen VIP, you agree to provide accurate and complete information. Providing false or incomplete information may result in your account being suspended or terminated.

• Each individual may only register one account. If multiple accounts are found, all of them will be closed.
• Keep your account password confidential. Do not share it with anyone.
• Withdrawals may be restricted until identity verification (KYC) is completed.
• The mobile number and email address used during registration must be active and belong to you.
• Please contact support to make any changes to your account details.

For KYC verification, you may be required to submit a National ID (NID), passport, or driving licence. Queen VIP keeps all such information strictly confidential.

The following terms apply to all deposits and withdrawals on Queen VIP:

• The minimum deposit amount is ৳200 (bKash/Nagad) — this may vary depending on the payment method.
• Withdrawals can only be processed via the same method used to make the original deposit.
• Users who have completed KYC verification will benefit from faster withdrawal processing.
• Deposits made from third-party bank accounts or mobile banking are not accepted.
• Always save your transaction reference when making a deposit — it will come in handy if any issues arise.
• Queen VIP reserves the right to suspend withdrawals if a transaction is suspected to be fraudulent.

Queen VIP offers a variety of bonuses and promotional offers. The following terms apply to the use of these offers:

• Each bonus has its own wagering requirements — see the offers page for full details.
• Each user may use each promotion a maximum of one time.
• Withdrawing before meeting the bonus requirements will result in forfeiture of the bonus.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Queen VIP reserves the right to modify or cancel any bonus offer at any time.
• Any unused bonus will be automatically removed once it expires.

Please follow the rules below while playing on Queen VIP:

• All games use RNG (Random Number Generator) technology, ensuring completely random outcomes.
• If a game is interrupted due to a technical issue, the last confirmed balance will apply.
• In the event of any dispute regarding a game outcome, Queen VIP's server records shall serve as the final and definitive proof.
• Using bots or automated software to play games is strictly prohibited.
• Exploiting game bugs or glitches for personal gain is considered cheating.

The following activities are strictly prohibited on Queen VIP. If any such activity is detected, the account will be immediately closed and all funds will be forfeited:

• Using the platform for money laundering or processing illegal funds.
• Opening multiple accounts to claim bonuses or exploit the system.
• Attempting hacking, phishing, or any other form of cyberattack.
• Attempting to access another user's account or stealing their personal information.
• Colluding with other players to manipulate or influence game outcomes.
• Engaging in offensive, threatening, or abusive behavior on the platform.

Queen VIP takes the protection of your personal information very seriously. Please read our Privacy Policy for full details on how we collect, store, and use your data.

• Your information will be used solely for service delivery and legal compliance.
• Your information is never sold to third parties.
• Information may be disclosed in compliance with government directives or court orders.
• To update your details, please contact our support team.

You may close or temporarily suspend your account at any time. This is your right, and Queen VIP fully supports this option as part of its commitment to responsible gaming.

• To voluntarily close your account, please contact us via live chat or support.
• Do not attempt to create a new account while your self-exclusion is active.
• Please withdraw your available balance before closing your account.
• Queen VIP may also close an account directly for violations of platform rules.
• The balance of a closed account will be refunded subject to verification.

Queen VIP shall bear no liability in the following circumstances:

• Losses or damages resulting from the user's own negligence or error.
• Failures caused by third-party services (e.g., internet service providers, banks).
• Service disruptions caused by force majeure events (natural disasters, government restrictions).
• Technical issues caused by the user's own device or software.

Queen VIP reserves the right to update or modify these Terms & Conditions at any time. You will be notified of any changes via your registered email address or a platform notification.

Continued use of Queen VIP after any changes have been made constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.